I recently found myself in an unpleasant situation: I bought some equipment, and it broke a week later. The store refused to return the money, citing some "buyer's fault". I was confused, but a friend advised me to contact
consumer experts . I found a website where they quickly responded, explained what to do, and helped me draw up a statement. In the end, they returned the money! Now I know that in such situations it is better not to delay and immediately seek help from professionals.